Author Profile
Fuller, Doug
The Collections Subsidiary
Fuller, Doug; Pfeifer, Phillip E.; Scherer, William
OM-1220 | Published February 09, 2005 | 7 pages. Case
Collection: Darden School of Business
Mike Williams must analyze the results of 25,075 outbound phone calls placed by 145 phone representatives during a four-week period. Although many of the phone reps are being rewarded for outstanding ... Read More