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Dominion Travel and Corporate Services: Air Ticket Procurement Practices

Kelliher, Donna; Landel, Robert D.

OM-1417 | Published August 20, 2010 | 26 pages. Case

Collection: Darden School of Business

This case is designed to be used in service operations and process improvement courses. Wasted costs associated with nonrefundable ticket exchanges is the next continuous improvement target at Dominio... Read More

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