Author Profile
Shrestha, Pratik
Patrick Bugas
Shrestha, Pratik; Weiss, Elliott N.
OM-1559 | Published November 28, 2016 | 9 pages. Case
Collection: Darden School of Business
Patrick Bugas must determine a staffing plan to meet targets for average speed of answer (ASA) for a telephone call center. 35,000 records are included in a spreadsheet for student analysis. This ca... Read More