Author Profile
Boatright, Benjamin
Case Study Coffee: Optimizing Yelp Reviews
Albert, Michael; Putnam, Charles; Boatright, Benjamin
QA-0976 | Published August 15, 2024 | 7 Case
Collection: Indian Institute of Management, Ahmedabad
The case describes a coffee shop considering how it can take advantage of a fictional Yelp promotion that allows businesses to select the top three customer reviews they wish to highlight on their Yel... Read More
The Internet of Things
Laseter, Timothy M.; Boatright, Benjamin; Frazer, Anne
OM-1792 | Published July 14, 2023 | 7 pages. Technical Note
Collection: Darden School of Business
The Internet of Things (IoT) can be generally explained as a network of objects that collect data regarding their surroundings and transfer it across the internet to various systems. While the additio... Read More
Digital Twin: Representing the Real
Laseter, Timothy M.; Boatright, Benjamin; Frazer, Anne
OM-1785 | Published July 12, 2023 | 7 pages. Technical Note
Collection: Darden School of Business
A digital twin can be described as a digital model of a real object. But what makes it different from a prototype? How are digital twins being used in business settings outside manufacturing? How do t... Read More
Logistic Regression: Modeling with StatTools
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, Joe
QA-0945 | Published June 12, 2023 | 6 pages. Technical Note
Collection: Darden School of Business
Logistic regression is a modeling technique often used to predict a binary variable—a variable coded as 1 if an event of interest occurs (e.g., a borrower defaults on a loan) and coded as 0 otherwise.... Read More
Data Quality and Data Engineering
Laseter, Timothy M.; Boatright, Benjamin; Frazer, Anne
OM-1790 | Published January 31, 2023 | 6 pages. Technical Note
Collection: Darden School of Business
As companies increasingly rely on data and analytics to make decisions and improve their operations, it becomes clear that data quality can be a major issue. The insights gleaned from data analytics a... Read More
Cloud Computing
Laseter, Timothy M.; Boatright, Benjamin; Coughenour, Alyssa; Webb, Jane; Shaloudegi, K
OM-1784 | Published January 17, 2023 | 15 pages. Technical Note
Collection: Darden School of Business
This technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cl... Read More
Mixed, Virtual, and Augmented Reality in the Real World
Laseter, Timothy M.; Boatright, Benjamin; Frazer, Anne; Shaloudegi, Koushyar
OM-1783 | Published January 06, 2023 | 7 pages. Technical Note
Collection: Darden School of Business
This technical note details virtual and augmented reality and how these immersive technologies can be used in business. Specifically, this note highlights several business applications of both virtual... Read More
Artificial Intelligence in Business: Machines and Management
Laseter, Timothy M.; Boatright, Benjamin; Frazer, Anne; Shaloudegi, Koushyar
OM-1778 | Published November 01, 2022 | 9 pages. Technical Note
Collection: Darden School of Business
This technical note offers an overview of artificial intelligence (AI) and some ways in which machine learning is leveraged to build this type of intelligence. The note also explores two schools of th... Read More
Demand Unconstraining Methods
Popescu, Dana; Boatright, Benjamin
QA-0934 | Published October 26, 2022 | 8 pages. Technical Note
Collection: Darden School of Business
This technical note examines two common methods for estimating customer demand using historical data observations that are constrained by availability. First, this note explains how to leverage the av... Read More
Google Cloud Platform: BigQuery ML
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin
QA-0942 | Published May 26, 2022 | 11 pages. Technical Note
Collection: Darden School of Business
Google Cloud Platform offers BigQuery ML, a popular cloud computing resource for developing data models. This note provides information about creating, evaluating, and deploying data models with BigQu... Read More
Zillow Offers' "Volatile Error Rate"
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin
QA-0944 | Published May 24, 2022 | 4 pages. Case
Collection: Darden School of Business
In November 2021, Zillow announced that it was planning to shut down Zillow Offers, its iBuying program that leveraged its home value algorithm to quickly purchase homes for later resale. Zillow made ... Read More
Mobilizing Surge Response Teams
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Tassone, Eric
QA-0935 | Published April 01, 2022 | 13 pages. Case
Collection: Darden School of Business
In July 2021, the Biden administration formed surge response teams to assist states with the surge in COVID-19 cases. The aim was to track the virus’s development using data provided from the states t... Read More
Google Cloud Platform: BigQuery Explainable AI
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin
QA-0943 | Published March 31, 2022 | 10 pages. Technical Note
Collection: Darden School of Business
Machine-learning (ML) models have become a common tool used across a multitude of industries to help people make decisions. As these models have increased in predictive power, many have also grown in ... Read More
Google Cloud Platform: Cloud Storage
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, Joe
QA-0941 | Published March 28, 2022 | 7 pages. Technical Note
Collection: Darden School of Business
Google Cloud Platform (GCP) offers Cloud Storage, a popular cloud computing resource for data storage. This note provides information about uploading data to Cloud Storage, creating BigQuery tables fr... Read More
Introduction to Tableau
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, Joe
QA-0940 | Published March 28, 2022 | 14 pages. Technical Note
Collection: Darden School of Business
Tableau is a powerful visualization software that supports the data analysis process. The program allows users to create custom visualizations from datasets of all sizes and types using a simple drag-... Read More
Google Cloud Platform: BigQuery
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, Joe
QA-0929 | Published March 28, 2022 | 10 pages. Technical Note
Collection: Darden School of Business
Google Cloud Platform (GCP) offers a popular cloud computing resource for writing Structured Query Language (SQL) queries. The resource is called BigQuery. This note provides step-by-step information ... Read More
DIY Zillow
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, Joe
QA-0931 | Published December 14, 2021 | 9 pages. Case
Collection: Darden School of Business
This case examines a realtor’s attempt to improve an online residential real estate website’s mapping and home estimation features. With the help of a data scientist, the two professionals work to cre... Read More
MovieLens: Filtering on Others' Reactions
Lichtendahl, Kenneth C. Jr.; Holtz, Paul; Boatright, Benjamin
QA-0927 | Published August 17, 2021 | 6 pages. Case
Collection: Darden School of Business
This case introduces students to relational databases and the basics of collaborative filtering, a popular recommendation system technique. The case points to a dataset shared by GroupLens, a research... Read More
FanShop
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, Joe
QA-0887 | Published August 11, 2021 | 6 pages. Exercise
Collection: Darden School of Business
This exercise explores customer transaction data generated from a business owner's website and illustrates the added benefit of basic data analytics practices used to uncover business insights. Studen... Read More
Fannie Mae's Data Dynamics
Loutskina, Elena; Lichtendahl, Kenneth C. Jr.; Grushka-Cockayne, Yael; Yemen, Gerry; Boatright, Benjamin
QA-0903 | Published February 13, 2019 | 12 pages. Case
Collection: Darden School of Business
This case uses one of Fannie Mae’s credit-risk transfer instruments (CRT) to explore its data set platform and predict loan defaults through machine learning algorithms. The CRT, called Connecticut Av... Read More