Author Profile
Chao, Raul O.
Experimentation and Prototyping Exercise: Float Your Boat
OM-1789 | Published January 31, 2023 | 2 pages. Exercise
Collection: Darden School of Business
The purpose of this exercise is to allow students to engage in a hands-on prototyping and testing exercise. Students are asked to form teams and create a prototype boat that can float on water carryin... Read More
How Operations Impacts Financial Performance
Goldberg, Rebecca; Chao, Raul O.
OM-1779 | Published October 24, 2022 | 3 pages. Technical Note
Collection: Darden School of Business
This note explains the building blocks of common financial performance metrics and show how operations affect those metrics. Return on assets (ROA) and return on equity (ROE) are two key measures of t... Read More
ZS Associates: Refilling the Pipeline
Chao, Raul O.; Grushka-Cockayne, Yael; Markou, Panos; Hattem, Joshua
OM-1775 | Published September 01, 2022 | 16 pages. Case
Collection: Darden School of Business
ZS Associates, a global consultancy, has been hired by the head of marketing at the global pharmaceutical firm Rensselaer to identify a promising strategy to protect and grow Rensselaer’s oncology bus... Read More
Product–Market Alignment
Goldberg, Rebecca; Katz, Arnon; Chao, Raul O.; Markou, Panos; Kelly, A. Morgan
OM-1706 | Published April 19, 2022 | 12 pages. Technical Note
Collection: Darden School of Business
The ability to achieve product–market alignment (PMA) differentiates businesses that will thrive from those that will fail. Yet many find it difficult to create—and sustain—products that continuously ... Read More
Product Development at StubHub: Don't Stop Believin'
Goldberg, Rebecca; Chao, Raul O.; Markou, Panos
OM-1705 | Published April 18, 2022 | 12 pages. Case
Collection: Darden School of Business
Arnie Katz, chief product and technology officer at StubHub (SH), was helping to lead a contest intended to result in innovative and valuable new ideas. Product managers presented more than 100 new bu... Read More
The Production System Frontier
OM-1588 | Published December 07, 2017 | 3 pages. Technical Note
Collection: Darden School of Business
This technical note covers the concept of the production system frontier. This includes understanding how best practices influence the production system frontier, and providing some examples of how yo... Read More
What Is Operations Management?
OM-1586 | Published December 07, 2017 | 3 pages. Technical Note
Collection: Darden School of Business
This technical note outlines some basic concepts in operations management. This includes defining exactly what operations management is all about, explaining the key components of operations managemen... Read More
Production Systems
OM-1587 | Published December 07, 2017 | 3 pages. Technical Note
Collection: Darden School of Business
This technical note covers the fundamental issues that deal with production systems. This includes providing a definition of a production system, explaining how production systems work, and reviewing ... Read More
Innovation Strategy at Microsoft: Clouds on the Horizon (RUSSIAN)
Chao, Raul O.; Kavadias, Stylianos (Stelios)
OM-1751 | Published November 08, 2017 | 19 pages. Case
Collection: Darden School of Business
This is the Russian translation for the Sept. 16, 2011 version of UVA-OM-1387. Microsoft employs 90,000 people and its products affect millions of users around the world every day. Developing the next... Read More
Defining Problems and Opportunities in New Product Development (Part 1)
Chao, Raul O.; Hutchison-Krupat, Jeremy; Stevenson, Donald
OM-1579 | Published August 11, 2017 | 2 pages. Technical Note
Collection: Darden School of Business
Developing new products and services is an iterative process that involves (1) identifying a problem or opportunity that needs to be addressed, (2) generating concepts or solutions that address the pr... Read More
The Ins and Outs of Open Innovation
OM-1495 | Published May 16, 2013 | 5 pages. Technical Note
Collection: Darden School of Business
This technical note explores open innovation--initiatives that are executed with organizations or individuals outside the typical boundaries of the R&D organization. Through a broadening of the interp... Read More
Prototyping Exercise
Chao, Raul O.; Hutchison-Krupat, Jeremy
OM-1470 | Published April 27, 2012 | 2 pages. Exercise
Collection: Darden School of Business
This team-based class exercise provides hands-on prototyping experience. Teams are to run prototype vehicles made of interlocking blocks through a series of rounds. Emphasis is placed on the iterative... Read More
Arcadia Medical Center: Emergency Department Crowding (A)
Chao, Raul O.; Terry, Courtney
OM-1468 | Published April 25, 2012 | 10 pages. Case
Collection: Darden School of Business
Arcadia Medical Center’s newly appointed medical director of operations for the department of emergency medicine has noticed a gradual increase in the length of time it takes for patients to be seen a... Read More
Arcadia Medical Center: Emergency Department Crowding (B)
Chao, Raul O.; Terry, Courtney
OM-1469 | Published April 25, 2012 | 4 pages. Case
Collection: Darden School of Business
In this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case, and then proceeds to collect qualitative data on 15 different issues known to cause del... Read More
Husk Power Systems: Scaling Up a Start-Up
Goldberg, Rebecca; Chao, Raul O.; Sinha, Manoj
OM-1415 | Published October 11, 2011 | 9 pages. Case
Collection: Darden School of Business
Husk Power Systems (HPS) provides technologies that generate and distribute electrical power to rural villages in India. Since 2007, HPS has installed 60 mini power plants that power 25,000 households... Read More
Innovation Strategy at Microsoft: Clouds on the Horizon
Chao, Raul O.; Kavadias, Stylianos (Stelios)
OM-1387 | Published June 16, 2011 | 17 pages. Case
Collection: Darden School of Business
Microsoft employs 90,000 people and its products affect millions of users around the world every day. Developing the next version of Windows or Office is easy for Microsoft, but the company has strugg... Read More
United States Patent and Trademark Office: Closing the Gap on Pendency in Class 705 Business Methods
OM-1358 | Published November 25, 2008 | 26 pages. Technical Note
Collection: Darden School of Business
The United States Patent and Trademark Office (USPTO) experiences overwhelming demand for patents in Class 705: Business Methods. The current resources and process design are not sufficient to handle ... Read More
United Beverages: Product Development Genius or One-Hit-Wonder?
Chao, Raul O.; Kavadias, Stylianos (Stelios)
OM-1335 | Published November 15, 2007 | 11 pages. Case
Collection: Darden School of Business
United Beverages' first product, GangBusters Interactive Beverages, has reached the stage of wide brand recognition. However, over the past 12 months, growth has stalled and the product development te... Read More