Author Profile
Heckel, Ken
TRX, Inc.: The Offshoring Decision
Laseter, Timothy M.; Heckel, Ken
OM-1296 | Published May 31, 2006 | 16 pages. Case
Collection: Darden School of Business
This case examines a pending offshoring decision by TRX, Inc., a transaction-services provider to the global travel industry. The COO is considering shifting all nonmanagerial workers to a facility to... Read More
Competitive-Cost Analysis: Cost-Driver Framework
Laseter, Timothy M.; Huang, Angela; Heckel, Ken
OM-1254 | Published March 17, 2006 | 9 pages. Technical Note
Collection: Darden School of Business
The first in a five-part series on competitive-cost analysis, this note introduces cost drivers, presents a conceptual framework for organizing them, and explains various applications of competitive-c... Read More
Competitive-Cost Analysis: Cost-Modeling Techniques
Laseter, Timothy M.; Huang, Angela; Heckel, Ken
OM-1255 | Published March 08, 2006 | 5 pages. Technical Note
Collection: Darden School of Business
The second in a five-part series on competitive-cost analysis, this note provides a general discussion of four specific tools that will further assist in analyzing cost drivers for competitive analysi... Read More
Competitive-Cost Analysis: Scale and Utilization Calculations
Laseter, Timothy M.; Huang, Angela; Heckel, Ken
OM-1256 | Published March 08, 2006 | 7 pages. Technical Note
Collection: Darden School of Business
This third note in a five-part series on competitive-cost analysis provides detailed guidance on calculating scale curves and utilization effects. Read More
eBags: Managing Growth
Laseter, Timothy M.; Heckel, Ken; Rabinovich, Elliot; Rungtusanatham, Johnny; Lappi, Todd
OM-1179 | Published July 01, 2005 | 16 pages. Case
Collection: Darden School of Business
This case examines a set of expansion options for a successful Internet luggage retailer, with a particular emphasis on the operational complexities. Read More