Retiring after 16 years at Evergreen Executive Education, LLC, Martha Hires is reminiscing with a colleague about some of the great and not-so-great client experiences they had shared over the years. Her colleague suggests she make a list of the best and worst client practices to help the firm identify early client-based signals portending a good or bad client engagement to increase the odds for a positive client engagement while also decreasing the odds of a bad one.