
Set in Stone
Grushka-Cockayne, ...
Set in Stone
Grushka-Cockayne, Yael; Crama, Pascale; Tang, Elizabeth; Banerjee, Arup
QA-0814 | Published February 11, 2014 | 10 pages. Case
Collection: Darden School of Business
Product Details
In 2013, the new general manager at Dominion Granite and Marble (DGM), a successful Virginia granite-fabrication company, was convinced DGM would benefit from substantially speeding up its sales process. Getting quotes in the hands of potential customers quickly was the first step. In particular, a new website with online quotation capabilities would go a long way toward capitalizing on the traffic DGM's website already experienced and give the company a competitive edge. The only question was how quickly the website could be developed and at what price.
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