The Charles Lake Mill had experienced more than 200 days of strike in the previous 10 years, and its employees were accustomed to returning to the mill the morning after a settlement was reached and going directly back to their jobs. But this time the mill management team is determined that things at the mill would change. This case follows the Charles Lake Mill as it goes from being one of the most unsafe mills with a terrible production record to one of the safest mills with solid production gains each year.