Author Profile
Terry, Courtney
Arcadia Medical Center: Emergency Department Crowding (A)
Chao, Raul O.; Terry, Courtney
OM-1468 | Published April 25, 2012 | 10 pages. Case
Collection: Darden School of Business
Arcadia Medical Center’s newly appointed medical director of operations for the department of emergency medicine has noticed a gradual increase in the length of time it takes for patients to be seen a... Read More
Arcadia Medical Center: Emergency Department Crowding (B)
Chao, Raul O.; Terry, Courtney
OM-1469 | Published April 25, 2012 | 4 pages. Case
Collection: Darden School of Business
In this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case, and then proceeds to collect qualitative data on 15 different issues known to cause del... Read More