"The Client Who Fell through the Cracks" introduces the concept of values conflict through a scenario in which Susan, an employee at a wealth management company, has been asked to prepare a presentation that is intended to mislead a customer. This 3:41-minute video supplements the case, "The Client Who Fell through the Cracks (A)" (UVA-OB-1130) by Mary Gentile. As part of the Giving Voice to Values (GVV) video series, it introduces several questions to consider when faced with a situation that clashes with your values. How could and would you ethically and effectively handle this dilemma?